Last Updated: 22 April 2025
1. INTRODUCTION
These Terms of Service (“Terms”) govern your access to and use of the FirmRanker platform, including the website located at www.firmranker.com, and all related services, features, content, and applications (collectively, the “Service”). The Service is owned and operated by FirmRanker (“we”, “us”, “our”, or “FirmRanker”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use the Service.
2. ELIGIBILITY
You must be at least 18 years of age to access or use the Service. By accessing or using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
3. ACCOUNT REGISTRATION AND SECURITY
To use certain features of the Service, you may need to register for an account. When you register, you must provide accurate and complete information and keep this information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access to or use of your account.
4. SERVICE DESCRIPTION
FirmRanker is a review management platform designed specifically for law firms. The Service enables law firms to solicit, manage, and display client reviews across various platforms including Google, Facebook, and their own websites.
5. SUBSCRIPTION FEES AND PAYMENT
5.1 Fees
You agree to pay all fees associated with your chosen subscription plan as set out on our pricing page or as agreed in writing. All fees are in Australian Dollars and are exclusive of GST unless stated otherwise.
5.2 Payment Terms
Payment terms are determined by your chosen subscription plan. We accept payment by credit card, direct debit, or other payment methods as specified on our website.
5.3 Subscription Renewals
Your subscription will automatically renew at the end of each subscription period unless you cancel it at least 7 days before the renewal date.
5.4 Changes to Fees
We reserve the right to change our fees at any time by providing you with at least 30 days’ prior notice. If you do not agree with the fee changes, you can cancel your subscription before they take effect.
6. CANCELLATION AND REFUND POLICY
6.1 Cancellation
You may cancel your subscription at any time by notifying us in writing or through your account settings.
6.2 Refunds
Refunds are provided in accordance with Australian Consumer Law. If the Service is not provided with due care and skill or is not fit for purpose, you may be entitled to a refund. For subscription-based services, refunds are generally not provided for partial periods.
7. USER CONDUCT
When using the Service, you agree not to:
- Use the Service for any illegal purpose or in violation of any local, state, national, or international law;
- Violate or encourage others to violate the rights of third parties, including intellectual property rights;
- Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
- Interfere with or disrupt the Service or servers or networks connected to the Service;
- Attempt to gain unauthorised access to the Service, other accounts, or computer systems through hacking, password mining, or any other means;
- Use automated scripts, bots, or other software to access or scrape data from the Service;
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Collect or store personal data about other users without their express consent; or
- Use the Service to solicit reviews through coercion, incentivisation, or other means that would result in false or misleading reviews.
8. REVIEW COLLECTION AND MANAGEMENT
8.1 Compliance with Third-Party Platforms
When using FirmRanker to collect and manage reviews on third-party platforms (such as Google or Facebook), you agree to comply with the terms and policies of those platforms.
8.2 Authentic Reviews
You agree to only solicit authentic reviews from actual clients who have used your services. You will not engage in practices designed to manipulate or artificially inflate your reviews or ratings.
8.3 No Filtering Based on Rating
While FirmRanker provides tools to manage the review collection process, you agree not to selectively solicit positive reviews or filter out negative reviews in a way that creates a misleading impression about your services.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Our Intellectual Property
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by us or our licensors and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
9.2 Limited License to You
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.
9.3 Your Content
You retain all ownership rights in any content you submit, post, or display on or through the Service (“Your Content”). By submitting, posting, or displaying Your Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute Your Content for the purpose of providing the Service to you.
10. PRIVACY
Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and disclose information about you. By using the Service, you consent to our collection, use, and disclosure of information as described in our Privacy Policy.
11. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
12. DISCLAIMERS AND LIMITATIONS OF LIABILITY
12.1 Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
We do not warrant that (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
12.2 Limitation of Liability
To the maximum extent permitted by law, in no event shall we, our directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; and (d) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
12.3 Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited, including the consumer guarantees under the Australian Consumer Law. If any guarantee, warranty, term, or condition is implied or imposed under the Australian Consumer Law and cannot be excluded (a “Non-Excludable Provision”), and we are able to limit your remedy for a breach of the Non-Excludable Provision, then our liability for breach of the Non-Excludable Provision is limited to one or more of the following at our option: (a) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or (b) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless us, our directors, employees, partners, agents, suppliers, and affiliates, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that Your Content caused damage to a third party. This defence and indemnification obligation will survive these Terms and your use of the Service.
14. CHANGES TO TERMS
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the updated Terms on the Service and updating the “Last Updated” date at the top of these Terms. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.
15. TERMINATION
15.1 Termination by You
You may terminate these Terms at any time by cancelling your account and discontinuing use of the Service.
15.2 Termination by Us
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
15.3 Effect of Termination
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
16. GENERAL
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.
16.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Australia in accordance with the arbitration rules of the Australian Centre for International Commercial Arbitration. The number of arbitrators shall be one. The language of the arbitration shall be English.
16.3 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous written or oral agreements between you and us.
16.4 Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
16.5 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
16.6 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.
16.7 Notices
Any notices or other communications provided by us under these Terms, including those regarding modifications to these Terms, will be given by posting to the Service or by email to the email address specified in your account.
17. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at: admin@firmranker.com